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[Activity] Happy Birthday Castlot!

  • Posts: 7

    Joined: Thu Jan 29, 2015 4:07 am

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    Re: [Activity] Happy Birthday Castlot!

    Postby 23316 » Tue Nov 10, 2015 3:02 am

    ...and you can add one more point to the list above: 4) the Happy Birthday Castlot announcement and the special discount offer was also not posted under the "News" items on the login page, which is usually the first place I look to see calendar and events announcements.
  • Posts: 936

    Joined: Thu Jul 03, 2014 8:50 pm

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    Re: [Activity] Happy Birthday Castlot!

    Postby ModFiona » Tue Nov 10, 2015 4:24 am

    Dear player,

    Hello there and thank you for your post here.

    Regarding to this anniversary special event, to be honest with you, it's after we released the Nov. calendar then realized it's about to be anniversary on Castlot, so that's why we didn't include it in the calendar. And as you may also see, the event contains two parts, so it's kind of a forum event also. We're sorry that we forgot to remind you through in-game mail, and we'll be more careful next time, really sorry about it.

    As for the duration of the sale, we're glad to hear that you seems interested in buying scrolls, we'll see if we can open the discount more often in the future.

    We always put forum event on the "Events and Contests" column, "News & Announcement" is more about game updates, maintenance notice and month calendar.

    Once again, we'll be more careful about remind the players about any updates, events or other info about game through in-game mail, thank you very much!
  • Posts: 7

    Joined: Thu Jan 29, 2015 4:07 am

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    Re: [Activity] Happy Birthday Castlot!

    Postby 23316 » Tue Nov 10, 2015 8:10 am

    You posted the announcement on Nov 4th...the day before the sale started...the scroll sale started on the 5th and ended on the 7th...so unless people either just happened to check the events thread on one of those 3 days, or just happened to go to the shop to buy something, they would never know about the sale. There was no advance notice, and no opportunity for people who only look at the forums once a week at best to see the Happy Birthday post.

    And why would anyone even think to check the Events thread regularly anyway? Normally, there is only a new post in there once every couple months.

    In any case, what is the harm in opening the scroll sale again for a couple days? It is not like anyone is getting anything extra or "free". They would just be buying the scrolls they would have...if they had known about the sale!!!
  • Posts: 936

    Joined: Thu Jul 03, 2014 8:50 pm

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    Re: [Activity] Happy Birthday Castlot!

    Postby ModFiona » Tue Nov 10, 2015 9:57 pm

    Dear player,

    Once again, we're sorry that we didn't send the in-game mails, and sorry for all the inconveniences.

    We'll see if we can make arrangement on another round of scroll discount on December, thank you very much for your understanding!
  • Posts: 22

    Joined: Tue Jan 07, 2014 6:13 am

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    Re: [Activity] Happy Birthday Castlot!

    Postby Kaaerin » Wed Nov 11, 2015 5:27 pm

    Please do NOT thank us for understanding that you had TERRIBLE customer service and could not be bothered to send a mail ... then pretend to be sorry ... saying sorry and being sorry is 2 different things.
    Obviously there is NO sorry .. as you are not trying to help fix the problem.
    Lack of information is a problem ...